Cancellation Policy
RIGHT OF WITHDRAWAL FOR CUSTOMERS WITHIN THE EU
As per Directive 2011/83/EU on consumer rights, customers residing in the European Union (EU) have the right to withdraw from a distance sales contract within 14 days without providing any reason.
To exercise your right of withdrawal, you must notify us via email at [your email address] within 14 days of receiving your order. Please include your order details and specify which items you wish to return.
Exceptions:
- Custom-made or personalized items, such as original artworks, are excluded from the right of withdrawal under Article 16(c) of Directive 2011/83/EU.
- Products that have been damaged, altered, or used beyond what is necessary to establish their nature, characteristics, and functionality may also be excluded.
RIGHT OF RETURN FOR CUSTOMERS OUTSIDE THE EU
Customers residing outside the EU do not have an automatic statutory right of return. Any return rights are subject to the seller’s explicit agreement.
Exceptions:
- Custom-made or personalized products, such as original artworks, are generally excluded from any return rights, including for EU customers, as per Article 16(c) of Directive 2011/83/EU.
RETURN PROCESS
If your return is approved (for eligible items), please ensure the following:
- The item must be returned in its original packaging and condition.
- The return must be shipped within the timeframe specified in our communication.
Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.
CONTACT INFORMATION
If you have any questions about this policy or need further assistance, please contact us via email at: mail@vanniart.com